Broadcasts
Send bulk WhatsApp and SMS campaigns to your contacts — schedule, personalise, and track delivery and read status.
What you need before broadcasting
- At least one Approved WhatsApp message template (see Message templates).
- Contacts imported and organised (see Contacts).
- Enough message credits for the audience size (check your balance in Settings → Billing).
Send a broadcast
- 1
Choose a channel
Go to Broadcasts → New Broadcast. Pick WhatsApp or SMS as the delivery channel.
- 2
Select a template
Choose from your approved templates. The body with variables is shown so you can confirm the content before sending.
- 3
Select your audience
Filter by tags, custom fields, or send to all contacts. The audience count and total credit cost are shown before you proceed.
- 4
Personalise and schedule
Map template variables to contact fields (e.g. {{1}} → name). Preview a sample message, then send immediately or schedule for a future date and time.
Track results
Open the broadcast from the broadcasts list to see per-recipient delivery and read status. Failed sends are flagged with a reason (invalid number, opt-out, template rejected). A summary shows total sent, delivered, read, and failed.
SMS channel
SMS broadcasts work identically but use a text-only template with no variable substitution limit. They reach contacts who aren't on WhatsApp. SMS uses the same credit system and is dispatched through the integrated SMS provider.