Billing & credits
Understand plans, top up credits, and pay securely via Mobile Money or credit card through Pesapal.
Plans overview
HopeChat runs on simple monthly plans with increasing limits on seats, features, and included credits. Pick the one that fits your team today — you can upgrade or downgrade at any time from Settings → Billing.
Bronze
Silver
Gold
What are credits?
Credits are consumed each time HopeChat performs a billable action. Your plan includes a base number of credits each month. When they run out, you can top up from the Billing page without changing your plan.
- AI chat response — 1 credit per response.
- Interactive form / test — 1 credit per completed test attempt.
- Bulk broadcast — 1 credit per recipient (WhatsApp).
- SMS broadcast — 1 credit per SMS sent.
Top up credits
- 1
Open Billing
Go to Settings → Billing. You'll see your current plan, balance, and the top-up form.
- 2
Enter an amount
Type the amount in UGX you want to pay. The form shows how many credits that buys. Choose Mobile Money or Card as your payment method.
- 3
Pay via Pesapal
Click Payto be redirected to Pesapal. Complete the payment on your phone or card. On success you're returned to HopeChat and the credits are added immediately — no refresh needed.
Purchase a subscription plan
- Click View Plans in the Billing card to browse Bronze, Silver, and Gold.
- Select the plan and billing period (1, 3, 6, or 12 months).
- Pay via Pesapal. Your plan activates on success and your feature limits update immediately.
View your usage
The Credit Usage tab in Billing shows a log of every credit consumed: who (contact), what action, how many credits, and when. Filter by month to audit usage and find high-consumption contacts.